Close-in on remote management

With robust skills in IT infrastructure support services and remote management, we are single-minded in our focus.

We specialise in providing high quality outsourcing to IT support companies, and we constantly invest in maintaining our portfolio of services to this end.

We take care of the details

From software and device driver installation and upgrades to management and updating of software patches and critical updates, including virus and malware protection, we work with your goals in mind every step of the way, enabling you to deliver on your customer promises. For example, MindSpring handles email recovery and security policies in addition to database, Active Directory and domain/email user management.

Key differentiators

MindSpring stands out from the crowd when it comes to IT support because of our commitment to helping our partners’ clients scale their services effectively.

This includes:

• Making additional resources available at a fraction of the local cost
• Providing our unique two-tier helpdesk to IT support companies and their customers to guarantee a complete helpdesk solution
• Extended support hours
• Additional skill sets and bridge skills gaps
• A back-up resource for IT moves to ensure that everything goes according to your plan

Flexible outsourcing options

We have many satisfied long-term partners who have come to rely on our services in various aspects of IT outsourcing.

For Fujitsu, MindSpring has supplied support services to customers such as Fonterra Brands, American Airlines, British Airways, British Telecom and Marks & Spencer.

For the customers of UK-based Concord IT Services, MindSpring carried out reactive remote support fixes, proactive alerts for possible issues and routine maintenance including software updates or planned application installations.

For Manic in Singapore, MindSpring manages hosted environments and cloud services for clients such as The Body Shop, BMW, Doorstep Luxury, Vu Privee, Performance Motors, and Dilmah.

For Psion and Konecranes, MindSpring manages support of wireless networks and enterprise mobile computers at the Colombo and Chittagong ports.

We understand IT outsourcing

Your customers need to rely on IT resources that perform at peak effectiveness, around the clock. 

Effective IT management requires the ability to identify potential problems before they happen. We regularly monitor system performance and functionality to ensure critical processes run reliably and optimally at all times. Your users get clear, accurate feedback that enables them to manage IT demands and scale their service offerings accordingly.

Leverage our business-critical services

• Performance monitoring
• Systems health assessment
• Management and updating of software patches and critical updates
• Virus and malware protection
• Periodic status and support activities reporting
• Remote systems recovery
• Remote support

At MindSpring, we know that most of the businesses you serve run multi-vendor hardware products and have complex support requirements for servers, storage devices, PCs, networking, and communications equipment.

Our portfolio of remote support services enables your customers to access the specialist experience of highly skilled technical professionals across a mix of technology environments. With guaranteed support for a wide range of systems, we continue to invest in training and development to maintain our cutting-edge skills base.

We take responsibility

One of our greatest strengths is our commitment to providing a single point of contact within MindSpring, with access to our online tracking system that includes support tickets and dashboard.

This is just one of the many ways in which we guarantee our partners peace-of-mind, no matter how demanding the business challenge.

Experience has shown that our personalised, hands-on approach leads to successful implementations in business-to-business markets, creating a winning scenario for all parties.